Delivery and Pick-up Policy

Delivery

We currently deliver to the North Shore area only. We plan to expand further in the near future so keep an eye on our social channels for updates.

We deliver meals on weekdays between the hours of 11am & 6pm. Orders placed before 3pm will be delivered the next business day and orders placed after 3pm will be delivered 2 business days later. You will receive an email to confirm your order.  

We recommend someone is home to collect the meals when they are delivered so they can go straight into the freezer. If you are not able to be home please advise a safe place we can leave the meals. You can add this in the ‘Additional info’ section on the online check-out. The ice packs and the wool lining in the shipping box generally allows it to be left in a shaded area for up to 5 hours (however please note this may change based on weather temperature). If your meals are left out of the freezer and defrosted by the time you get them, please consume within 24 hours & do not re-freeze.

 

Pick up

Contactless pick up is available from our store at 89 Kitchener Rd, Milford for meals pre-ordered online. To pre-order your meals, simply order through the online store & select ‘pick-up’ when you get to the checkout page.

Orders placed before 10pm will be available for pick up the next business day and orders placed after 10pm will be available for pick up 2 business days later. . You will receive an email to confirm your order.

The store will not be open as usual during COVID-19 alert level 3, so when you pop down simply ring the bell & we will bring your meals out to you.

Please note, we will not have meals in stock to be picked up outside of online orders.

Terms and Conditions

These Terms of Use (Terms) govern your use of our website located at https://www.blakesprovidore.co.nz and form a binding contractual agreement between you, the user of the Site and us, Blake’s Providore Ltd. You should ensure that you read them carefully and contact us with any questions before you use the site. By using the Site you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Site.

 

Licence to use Site

We grant you a non-exclusive, worldwide, non-transferable licence to use the Site in accordance with these Terms. You may access and use the Site in the normal manner and may also print one copy of any page within the Site for your own personal, non-commercial use. You must not add any content to the Site: unless you hold all necessary rights, licences and consents to do so; that would cause you or us to breach any law, regulation, rule, code or other legal obligation; that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; that would bring us, or the Site, into disrepute; or that infringes the intellectual property or other rights of any person. The Site contains links to other websites as well as content added by people other than us. We do not endorse, sponsor or approve any such user generated content or any content available on any linked website. You acknowledge and agree that: we retain complete editorial control over the Site and may alter, amend or cease the operation of the Site at any time in our sole discretion; and the Site will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

Intellectual property rights

Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Site. By posting or adding any content onto the Site, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing. You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner. The licence in above paragraph will survive any termination of these Terms. You represent and warrant to us that you have all necessary rights to grant the licences and consents set out in above paragraphs.

Warranties

You represent and warrant to us that: you have the legal capacity to enter these Terms; and you have complied with above clauses.

Liability

To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages. To the full extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms. These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option: in the case of goods: the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of having the goods repaired; and in the case of services: the supply of the services again; or the payment of the cost of having the services supplied again.

Termination

These Terms terminate automatically if, for any reason, we cease to operate the Site. We may otherwise terminate these Terms immediately, on notice to you, if you have breached these Terms in any way.

General

You must not assign, sublicence or otherwise deal in any other way with any of your rights under these Terms. If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions. Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it. These terms are governed by the laws of New Zealand and each party submits to the jurisdiction of the courts of New Zealand.

Delivery

We deliver to areas in Auckland only. A flat rate is charged for each delivery based on your suburb. If you are not home at time of delivery we will leave the shipping box at the front door or in an area specified by you in the "Additional Info" section when placing your order. The ice packs and wool linning  in the shipping box allows it to be left in a shaded area for up to 5 hours (this may change based on weather temperature). Blake’s Providore Ltd will not be liable for any damage to the product if left outside for extended periods of time nor if box is damaged or stolen after delivery. It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date of delivery of your meals and will make every effort to deliver by this date. If you live in a secured apartment complex, please ensure you are home to receive your delivery during the time frame provided. If no one is available to collect your delivery please arrange a suitable time with our staff prior to the delivery date. If our driver is unable to access the apartment your items will be left at the gate, and you will be notified via email. It is the responsibility of the customer to inform Blake’s Providore Limited by emailing us at blake@blakesprovidore.co.nz if an order does not arrive. Once we learn an order has not arrived on the due date, we will enquire into it to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Payment

All prices are given, and amounts due billed in New Zealand Dollars (NZD). Any transactions or purchases online can be made via MasterCard, Visa or debit card only. All transactions are processed via our partners WIX and Windcave payment services. All payments have to be made before your purchase can be delivered. When paying by card, if you have insufficient funds in your account or the card declines - the purchase will not go through.

Security

All credit card payments are processed securely through a PCI compliant Payment Gateway (DPS) and payments are made directly through 256 bit SSL Encryption software to ensure your personal details are kept safe. Blakes Providore Limited does not store any credit card information on our servers. We may also change or add additional payment gateways to our website in the future. We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

Acceptance of Order

We reserve the right to accept or reject your order for any reason, such as the unavailability of any product or service, an error in the price of the product or service or an error in your order.

Order Cancellations By Us

We reserve the right not to provide goods or services, remove or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

 

Privacy Policy

Introduction

During your visits to the Blake’s Providore website, you may be asked to provide us with 'personal information'. We have developed the following Privacy Policy to describe when we collect personal information, what we use it for and who we may disclose it to, and to ensure that we comply with our obligations to you under the Privacy Act 1993. By providing personal information to us via this site you are consenting to its use in accordance with this policy. If you have any questions or concerns regarding this Privacy Policy, please contact us.

Who does this Privacy Policy apply to?

This Privacy Policy applies to anyone accessing the Blake’s Providore website.

What is personal information?

'Personal Information' is defined in the Privacy Act 1993 as information about an identifiable individual, ie information: about a natural person as opposed to information about a company or other legal entity; and which is in a form which enables that person to be identified.

Who collects the information?

Any personal information you provide to us via this site will be collected and stored by Blake’s Providore Ltd.

When do we collect personal information?

It is necessary to provide goods or services you have requested; you have expressly consented to us collecting that information; necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you); or required by law. Where reasonable and practicable, we will collect your personal information directly from you and inform you that this is being done. Where your personal information is collected from a third party, we will take reasonable steps to ensure you are aware that this has been done.

Use of 'cookies'

A cookie is a piece of programming which enables us to customise services on our website to the interests of the user. For example, a cookie can be used to store registration information so that you do not need to re-enter that information on a subsequent visit to the site. We may send cookies to your computer while you are accessing the Blake’s Providore website. However, we do not use them to collect any personal information about you, although we may collect non-attributed (anonymous) information regarding your use of this site. Some web browsers enable you to decline the receipt of cookies. If you utilise this function you will still be able to access this site albeit without some enhancement features.

Disclosure of your personal information

We respect the privacy of your personal information and we will take all reasonable steps to keep it strictly confidential. We will only disclose your personal information without your consent if this is: necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you); necessary to lessen a serious threat to a person's health or safety; or required by law. Under no circumstances will we sell or receive payment for licensing or disclosing your personal information.

Storage and protection of your personal information

We may record and store personal information which we collect from you and where we do so we will take all reasonable steps: to keep your personal information secure and prevent unauthorised disclosure; and to keep your personal information accurate and up-to-date. However, we do not promise that your personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur. If we provide you with any passwords or other security devices it is important that you keep these secret and confidential and do not allow them to be used by any other person. You should notify us immediately if the security of these devices is breached to prevent the unauthorised disclosure of your personal information.

Disclaimer, Refunds and Returns

Prior to consuming any products from Blake’s Providore Ltd it is important to note that we make a variety of dishes in our kitchen. We cannot guarantee our products are completely free from any allergen such as milk, nuts, egg, sesame seeds, fish, crustacean, soy, sulphites and gluten. Although we purchase most of our meat boneless, our supplier cannot guarantee the 100% removal of all bones. So, we do advise caution when consuming our meals as they may contain bones. Care is taken to ensure the exact amounts are included in each meal, however please allow for a discrepancy in the actual weight of the meals. It is the responsibility of the consumer to personally receive, or arrange to have received their meal order during the times given in our delivery schedule. In the event that no one is available to receive the order, it will be left at the specified delivery address. We will do our best to place chilled or frozen foods in a safe, cold and dry place on the property however we cannot guarantee, and are not responsible for any damage, theft or contamination that may occur if the items are left unattended. (Please note this also extends to any courier used as we cannot guarantee the items will be left in a safe location by the driver, however we will do our best to request this.) At Blake’s Providore we are dedicated to ensuring the highest quality of food and customer service is delivered to our customers at all times. If at any time you are unhappy with your product or service or have any suggestions, praises or pointers email us at blake@blakesprovidore.co.nz

We have a wide variety of meals to choose from so please place your meal order carefully. After placing your order please review your order and contact us immediately if a mistake has been made. We do not give refunds if you simply change your mind or make a wrong decision. You will only be given a refund or exchange in the instance your meal order is wrong and/or different to what you purchased online. Please contact us immediately at blake@blakesprovidore.co.nz

Convenience. No compromise.
Chef-made meals to go, baked goods,
coffee and catering.
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©2019 by Blake's Providore.